To help corporations sell more to their existing customers.
Our Parent Company
Customer Share Group, Inc. is part of Market Data Corporation (MDC). MDC is a full service marketing research firm located in the River North area of Chicago with over 25 years of experience servicing some of the largest brands in the world.
Tom Osenton, Partner
Tom Osenton founded the Customer Share Group.Inc. in 2002 after authoring the best-selling book Customer Share Marketing: How the World's Great Marketers Unlock Profits from Customer Loyalty from publisher Financial Times Prentice Hall. Mr. Osenton spent nearly 25 years in senior level positions around the world at such corporations as Capital Cities/ABC, Billboard Publications Inc. and The Times Mirror Company. He was the youngest-ever President & CEO of The Sporting News Publishing Company where he spearheaded a major turnaround of the world's first sportsweekly. He also worked on three Olympic Games as an executive with the ABC Television Network in New York.
He is a frequent speaker at business schools and industry conferences around the world, and over the web. His second book was The Death of Demand: Finding Growth in a Saturated Global Economy - which provides groundbreaking insights into the diminishing rates of growth for the S & P 500 since WWII. The sequel to The Death of Demand is Boomer Destiny: Leading the U.S. Through the Worst Crisis Since the Great Depression is now available in bookstores and online. Mr. Osenton was also an adjunct professor of marketing at the University of New Hampshire's Whittemore School of Business.
Bruce Miller, Partner
Bruce Miller is one of the most sought-after marketing researchers in the world. His unparalleled ability to uncover new consumer insights for many of the world's leading brands has established a reputation as the guru of qualitative research. Mr. Miller has more than 30 years experience in marketing research, and is the CEO of Market Data Corporation - a Chicago based marketing research firm he founded in 1983.
Mr. Miller has developed a number of groundbreaking techniques and methodologies including the creation of Implicit Research - the revolutionary research methodology that uncovers the true emotions and feelings that consumers have for the products and services that they use. Mr. Miller is visiting lecturer at the University of Chicago and Northwestern's Kellogg School of Management. He is also a frequent speaker at industry gatherings around the world including American Research Federation (ARF) and American Marketing Association (AMA) conferences.